Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Cancelation of Order
- Payment, Pricing & Promotions
- Stock
- Contact Us
Shipping & Delivery- At Peterborough United we're proud to offer a fast, efficient and hassle-free delivery service.
- Please note: Next Day Express Delivery is currently not available. There may be additional postage charges for heavy items.
Privacy & Security- The club is committed to protecting your privacy. Please take a moment to read this site's Privacy Policy. References to "we", "us" and "our" in this policy are references to theposhshop.co.uk. This policy describes what happens to the information that you supply to us, where that information identifies you individually, e.g. your name and address details.
We reserve the right to change the terms of this Privacy Policy from time to time.
1. What information do we hold about you and how is it collected?
When you register on this site, some personal information (including your name, postal and email addresses) is collected by us. You may also be asked for your personal information at other times on this site - in connection with activities such as competitions, chat, voting and message board postings.
In common with many other online services, we may use "cookies" to store and sometimes track information about you. A cookie is a small amount of data sent from the server and stored on your PC's hard drive. Most web browsers are automatically set up to accept cookies, but you can set your browser to refuse cookies or ask your browser to show you where a cookie has been set up. Certain services are only activated by the presence of a cookie and, if you choose to refuse cookies, particular features of this site may not be available to you.
2. What do we do with your personal information?
We will combine the different types of data to create a membership profile for you. This helps us to provide you with a more personalised service which is tailored to suit your needs. The more information we have, the better the service we can provide.
Your personal information may be disclosed by us to the Club. It will be used by us and the Club for the following purposes:
to update and develop records and for assessment and analysis including market and service/product analysis;
to assist in the provision of services/products to you; and
to facilitate reviews, developments and improvements to the services/products offered to you.
If you have indicated that you wish to hear about other offers, products and services provided the club or other reputable suppliers selected by the club from time to time, they will inform you of these by email, telephone or mail.
3. What are your choices?
By law, you are entitled to:
object to your personal information being used for marketing purposes. We give you the choice to opt-out of our using, or supplying your personal information to the club or to other reputable suppliers for these purposes. You can do this during the registration process by simply un-ticking the box provided.
receive, upon payment of a fee, a copy of any personal information about you which is held by us.
require the rectification, erasure or blocking of any of your personal information which is inaccurate or not up to date held by us.
If you wish to exercise any of these rights, or if you wish to opt-out of any future processing of your personal information held by us, then please write to the contact address set out below stating your full name and address and providing any other relevant information.
4. When does this Privacy Policy not apply?
This Privacy Policy only applies to the collection of data by us and the use of that data by us and those whom we authorise. It does not cover third party sites to which we provide links, nor does it cover advertisers and content partners within our service who may also collect your personal information. They may have their own privacy policies and/or terms and conditions of use.
If you choose to place your personal details on any publicly accessible page (for example, on a message board), then this data will not be covered by the Privacy Policy.
5. How do we protect your information?
Peterborough United Football Club Ltd is firmly committed to data security. When you place orders or access your account information, we offer use of a secure server. The secure server software encrypts all information you input before it is sent to us. We take steps to guard against unauthorised access to customer data. Although we make every effort to create a secure environment for your personal information, we cannot guarantee the safety of any personal information which you transmit to us online.
6. Contacting us
If you have any questions or concerns about our use of your personal information please write to:
Data Protection Compliance Officer
Peterborough United Football Club Ltd
London Road Stadium
London Road
Cambs
PE2 8AL
Returns & Replacements- If for any reason you are unhappy with your purchase, return it to us within 2 weeks of receipt in an unworn/unused condition for a full refund and exchange. We are unable to exchange or refund customised printed shirts or accept responsibility if a player leaves the club or changes his squad number. Personalised shirts may only be returned if faulty, unsuitable sizes cannot be returned. Returns should be marked for attention of:
Peterborough United Club Shop
London Road
Peterborough
PE2 8AL
We would advise that you send the goods by special delivery as Peterborough United cannot accept any responsibility for items lost in the post. Postal charges are the responsibility of the customer unless the goods returned are faulty. Every effort is made to ensure that product prices, description and carriage charges outlined are correct.
Cancellation of Order- You may cancel your order for goods at any time up to the 7th working day after you receive the goods, unless your goods have been personalised in anyway. You do not need to give a reason for cancelling your order and you can cancel orders by sending an email to orders@theposhshop.co.uk. Once you have notified Peterborough United that you are cancelling your order, any sum debited from your credit card will be re-credited when we receive the goods into our returns department, and, in any event, within 30 days of the cancellation, provided you return the goods in the original condition, Peterborough united, will make any other refunds will be by cheque.
Payment, Pricing & Promotions- Once you've browsed our club shop and decided which items you want to buy, you can choose from a range of credit and debit card payment options, to suit you. In addition, you can relax in the knowledge that your details are safe with us- none of our customers have reported fraudulent use of a credit or debit card as a result of purchases made with us.
We accept American Express, Delta, MasterCard, Solo, Switch, Visa, and Visa Electron via PayPal.
Stock- Occasionally, some items may be temporarily out of stock or sold out due to unprecedented demand. Where possible these items will be removed from the website, where possible we will offer alternative items on customer approval. If this is not possible, we will place out of stock items on back order and it will follow as soon as possible on a separate delivery. If any items have been discontinued we will endeavour to offer an alternative wherever possible.
Contact Us- Peterborough United Football Club Ltd
London Road Stadium
London Road
Peterborough
Cambridgeshire
PE2 8AL
Sales: orders@theposhshop.co.uk
Customer Services: customerservices@theposhshop.co.uk
Telephone: +44 (0)1733 865668
Normal Club Shop Opening Hours Monday - Thursday 9am - 5pm Friday 10am - 5pm Saturday home match 10am - kick-off and 30mins after final whistle Midweek home match 9am - kick-off and 30mins after final whistle
| Delivery Type | Time | Cost |
| Orders over £50 - FREE UK Delivery | Up to 7 working days | FREE |
| Standard UK Delivery - First Class | 1-4 working days | £3.95 |
| International | Up to 14 working days | £9.95 |
